Key Responsibilities

• Maintain and update fulfillment-related data in Excel.
• Prepare daily, weekly, and monthly operational reports.
• Coordinate with warehouse, logistics, and customer support teams for order-related updates.
• Track order status and ensure timely processing.
• Reconcile order data and resolve discrepancies.
• Maintain accurate records and documentation.
• Support the team with ad hoc operational and administrative tasks.
• Ensure data accuracy and adherence to internal processes.

Requirements

• Graduate in any discipline.
• 2+ years of experience in back office, operations, or fulfillment.
• Good knowledge of Microsoft Excel (VLOOKUP, Pivot Tables, basic formulas preferred).
• Strong attention to detail and organizational skills.
• Good communication and coordination skills.
• Ability to work in a fast-paced environment.

Preferred

• Experience in e-commerce, logistics, supply chain, or fulfillment operations is an advantage