Designation: Sr. Manager/Manager – Logistics 

Location: Andheri East, Mumbai, Maharashtra 

Employment Type: Full-time 

We are seeking a highly motivated Sr.Manager/Manager - Logistics to oversee and optimize our B2C Logistics division to support the efficient and effective transportation and delivery of goods to our customers. 

Key Responsibilities: 

• You will be managing aspects of output in your area: Controlling performance, metrics, process improvements & People management. 

• Monitor and analyse delivery performance & Closure on Open shipments. 

• Coordinate all aspects of B2C logistics day-to-day operations including transportation planning, route optimization, carrier management, and delivery scheduling 

• Reconciliation of Open Shipments. 

• Maintain and develop KPIs and SLAs. 

• Report and escalate issues to management as necessary and in a timely manner, Both Internal & External 

• Contribute to process improvements and cost optimization initiatives. 

• Evaluate gaps in the process & report Tech driven approach changes. 

• Develop and maintain strong communication processes to ensure smooth and efficient flow of accurate information across external customers (logistics partners) and internal customers (Finance, Technology, Fulfilment Centres, customer Service). 

• Lead and motivate a team of logistics coordinators, providing guidance, training, and support to ensure efficient workflow and adherence to company policies and procedures. 

• Ability to pull data from numerous databases (using Excel /or other data management systems) and to perform ad hoc reporting and analysis as needed is a plus. 

Qualifications: 

• 5-6+ years of operations leadership experience in a similar fast-paced process driven distribution/logistics environment. 

• Master’s degree in Logistics, Supply Chain Management, or Business Administration. Engineering background. 

• Experience with lean management principles and continuous improvement methodologies (e.g., Six Sigma). 

• Expertise in working with 3PL logistics partners and managing last-mile delivery networks. 

• Strong data analysis skills - Ability to produce, interpret and draw conclusions from data 

• Good computer literacy: Excel, word warehouse management systems and other relevant technologies. 

• Sound business judgment, proven ability to influence others, and strong analytical thinking skills are critical to success in this position. 

• Business case decision-making, complex problem-solving capabilities and attention to detail. 

• Excellent leadership & communication skills with the ability to communicate and influence effectively at all levels. 

• Team player who can facilitate successful project work, operating to deadlines.